Sunday, May 31, 2020

How do I do a Job Search

How do I do a Job Search Imagine that today you get the pink slip.  This might come in the format of an email, a phone call, a face-to-face meeting, a closed-door session with the HR manager, your company doors are locked, whatever it is, its time to find a new job. Or, maybe you pink-slip yourself!  You are bored, or you are tired of a toxic boss or work environment, or its just time to move to the next level and its time to look for a new job. Where do you start? First, read this post: What I Should Have Done In The First 30 Days Then, do those things! You should also read these two posts (if they are applicable): The Spouse’s Role In Your Job Search Religion’s Role In A Job Search The job search is largely a mind game.  The actual tactics that go into a job search are not hard, physically (how hard is it to pick up phone and dial a number?). You can read other articles and posts on steps but heres the bottom line: To do a job search you talk to people.  Email, phone, face-to-face.  You have the right (read: non-whiny) conversations. You do this again, and again, and again, until you are getting the right introductions to the right people, and you eventually get introductions into the right companies for you (your target companies, or even companies you hadnt heard of). Thats how its done. Easy to read about.  The do it factor, and consistency, are keys. How do I do a Job Search Imagine that today you get the pink slip.  This might come in the format of an email, a phone call, a face-to-face meeting, a closed-door session with the HR manager, your company doors are locked, whatever it is, its time to find a new job. Or, maybe you pink-slip yourself!  You are bored, or you are tired of a toxic boss or work environment, or its just time to move to the next level and its time to look for a new job. Where do you start? First, read this post: What I Should Have Done In The First 30 Days Then, do those things! You should also read these two posts (if they are applicable): The Spouse’s Role In Your Job Search Religion’s Role In A Job Search The job search is largely a mind game.  The actual tactics that go into a job search are not hard, physically (how hard is it to pick up phone and dial a number?). You can read other articles and posts on steps but heres the bottom line: To do a job search you talk to people.  Email, phone, face-to-face.  You have the right (read: non-whiny) conversations. You do this again, and again, and again, until you are getting the right introductions to the right people, and you eventually get introductions into the right companies for you (your target companies, or even companies you hadnt heard of). Thats how its done. Easy to read about.  The do it factor, and consistency, are keys. How do I do a Job Search Imagine that today you get the pink slip.  This might come in the format of an email, a phone call, a face-to-face meeting, a closed-door session with the HR manager, your company doors are locked, whatever it is, its time to find a new job. Or, maybe you pink-slip yourself!  You are bored, or you are tired of a toxic boss or work environment, or its just time to move to the next level and its time to look for a new job. Where do you start? First, read this post: What I Should Have Done In The First 30 Days Then, do those things! You should also read these two posts (if they are applicable): The Spouse’s Role In Your Job Search Religion’s Role In A Job Search The job search is largely a mind game.  The actual tactics that go into a job search are not hard, physically (how hard is it to pick up phone and dial a number?). You can read other articles and posts on steps but heres the bottom line: To do a job search you talk to people.  Email, phone, face-to-face.  You have the right (read: non-whiny) conversations. You do this again, and again, and again, until you are getting the right introductions to the right people, and you eventually get introductions into the right companies for you (your target companies, or even companies you hadnt heard of). Thats how its done. Easy to read about.  The do it factor, and consistency, are keys.

Thursday, May 28, 2020

Help Writing a Customer Service Resume

Help Writing a Customer Service ResumeIf you're looking for the best way to help write a customer service resume, then you've come to the right place. This form will ensure that you have that initial contact with your potential employer. It is also what many individuals strive to attain when they first begin their careers. Here are some of the best ways to help write a customer service resume:The one most vital tool you will need to help you write a customer service resume is the knowledge of the most common questions a person may ask. What questions can you answer? How can you answer them? These are the things that will greatly help you to help write a customer service resume. Before you begin the process of helping write a customer service resume, you will want to already have knowledge of the most common questions people may ask.You will want to be able to answer the questions that they ask during your customer service resume. It is essential that you are able to give answers to t hese questions. Do not just choose to write the entire thing yourself. Be sure to seek out professional help if you are unsure of how to help write a customer service resume.Another important aspect to help you help write a customer service resume is the ability to demonstrate skills and experience. When you show the prospective employer that you have gained experience and skills in certain areas, it shows them that you have the necessary experience and skill to do the job. Try to take note of your responsibilities, but also try to learn about the areas of customer service you have gained experience in.When you are helping write a customer service resume, try to consider the situation you are in. You need to think about the type of service that you offer. How will the customer benefit from you if the job calls for you to assist a customer with a specific task?There are many different types of customers. They could be teenagers that are missing homework, young adults with unexplained medical problems, senior citizens that need a few items, or those that simply want to know when their car will be delivered.This is why it is important to consider the area of the customer service resume. When you help write a customer service resume, make sure that you write your responses in such a way that it matches the customer's needs. This will ensure that you are able to meet the needs of the potential employer.To help you help write a customer service resume, consider using a sample resume. By utilizing a sample, you will be able to get an idea of what to include. This will help you avoid any mistakes that may make it difficult for you to help write a customer service resume.

Sunday, May 24, 2020

When Settling Cross-Functional Concerns Lay the Cards on the Table Marla Gottschalk

When Settling Cross-Functional Concerns â€" Lay the Cards on the Table Marla Gottschalk Photo by Amanda C on Unsplash When different functions within our own organizations arent seeing eye to eye, we tend to shy away from bringing them together. We dont intend to prolong the conflict â€" but, in reality, that is what occurs. Our instincts are often to act as an intermediary and settle the issue calmly and quickly. But, that is likely not in the best interest of the organization. Digging into the concerns is often the best route, especially if the conflict directly affects your clients or customers. Often its time for things to change â€" yet weve ignored the signs or havent had the opportunity to address the issues. Its best to lay the cards on the table and expose the root of the problems, even when this is an extreme challenge, as quickly as possible. Hopefully, exploring the developing issues wards off delivery problems related to products and services. When Im called in to sort out these types of situations (often at an off-site), my first instinct is to get everyone in the same room and lay the cards on the table. I often couple this with a process exercise that models work flow, that illustrates how their work crosses paths with other functions to deliver great products and services. Of course, I have the benefit of a lowered emotional investment. Thats often what is needed the vet the issues and move forward. Here is an exercise to try on your own. (I suppose it is a modified War Game exercise.) Start with your functional groups intact. Initially, place contributors in groups sorted by their source function (No more than 6-8 per group. Utilize round tables). Place index cards on the table. Each group will identify key cross-functional issues that are obstacles to delivering the best products or services to customers. (Include two colors of index cards, one for urgent and non-urgent issues. Have each team record 5 issues. One index card for each. Teams can identify 2 issues as urgent.) Record the issues. Instruct the functional teams to discuss and record the toughest issues they face in relation to interfacing or coordinating, with the other functions. Instruct them to keep customer or product and service delivery in mind. Keep the description as brief as possible and include one example that occurs in practice. Collect the recorded issues. After issue identification, offer a coffee break. Have leadership sort the issues by content area for distribution. Select a set of cards, with key topic areas represented, for consideration by the re-convened teams. Mix-up the teams by functional area. Re-convene teams as multi-functional groups for the solution phase. Allow the solution teams to choose, then attack 2-3 of the problems, time allowing. They should develop solutions for each that will be presented to the larger group. Each team will work on the issues selected. (30-45 minutes or so.) Then break once again, there will be serendipitous conversation. Present proposed solutions.   Re-convene. The teams should select two presenters. One presenter should be a member of a functional team that hasnt sourced the issue being addressed. Ive never seen a group that didnt learn something critical from the challenge. There will be more than a couple of heated exchanges, but it is all in the name of progress. Data can be added to the equation after issues are identified. If there is time, the group can identify metrics that can track progress, as time goes on. Dr. Marla Gottschalk is an Industrial/Organizational Psychologist. She is the Director of Thought Leadership at Kilberry Leadership Advisors, Toronto. She is also serves as an Influencer at LinkedIn.